General sales conditions

1 – General provisions

1.When browsing this area, the user accesses to https://johemp.it
The navigation and transmission of a purchase order on the site imply the acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.

2.These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (D.Lgs. n. 206/05 amended by D.Lgs n. 21/14 and D.Lgs 70/03) by

Jo Hemp Italia S.r.l.s.
Via Ettore Ponti 53, 20143 Milano (MI)
VAT 11185090963

3.Before accessing the products provided by the site, the user must read these General Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.

4.The user is invited to download and print a copy of the purchase form and of the General Conditions of Sale whose terms, https://johemp.it , reserves the right to change unilaterally and without any notice.

2 – Subject

1.These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on https://johemp.it and do not govern, instead, the provision of services or the sale of products by parties other than the seller that are present on the same site through links, banners or other hyperlinks.

2.Before placing orders and purchasing products and services from different parties, we suggest you to check their sales conditions.

3 – Conclusion of the contract

1.In order to conclude the contract for the purchase of one or more products, the user must complete an order form in electronic form and send it following the relevant instructions.

2.Before proceeding with the transmission of the order form, the user may identify and correct any errors in entering the data, will be asked to confirm the reading of the Information on the processing of personal data and accept it

3.The contract shall be concluded when the seller receives the completed form and payment.

4.Once the order form has been registered, https://johemp.it will send the user, by e-mail to the address indicated, the order confirmation, containing a summary of the General Conditions of Sale and the special conditions applicable to the contract, the information regarding the characteristics of the Product purchased, the detailed indication of the price, the means of payment used, the information on the right of withdrawal, the delivery costs and any additional costs.

5.The buyer will be obliged to pay the price from the moment the online order forwarding process is completed. This will be done by clicking on the “Order” button at the end of the wizard.

7.If the total amount due is not paid or the successful payment is not confirmed, the purchase agreement will therefore be automatically terminated pursuant to and for the purposes of art. 1456 of the Italian Civil Code.The user will be notified immediately after the order has been placed by e-mail of such termination and the consequent cancellation of the order.

6.Once the contract has been concluded, the seller takes charge of the order for its fulfilment.

4 – Registered users

1.In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data in a correct and truthful manner.

2.Confirmation shall in any case relieve https://johemp.it of any responsibility for the data provided by the user. The user undertakes to promptly inform https://johemp.it of any change in their data at any time communicated.

3.If the user then communicates inaccurate or incomplete data or even if there is a dispute by the interested parties about the payments made, https://johemp.it shall have the right not to activate or suspend the service until the related deficiencies have been remedied.

4.On the occasion of the user’s first request to activate a profile, https://johemp.it will assign a user name and a password to the profile. The latter acknowledges that these identifiers constitute the system of validation of the user’s access to the Services and the only system suitable to identify the user that the acts performed by such access will be attributed to him and will have binding effect in his comparisons.

5.The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them even temporarily to third parties.

5 – Availability of products

1.The availability of the products refers to the actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products could be sold to other customers before the order confirmation.

2.Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the product not available and the buyer will be immediately informed via e-mail/ telephone contact.

3.If the buyer requests the cancellation of the order by terminating the contract, https://johemp.it will refund the amount paid within 14 days from the time https://johemp.it became aware of the buyer’s decision to terminate the contract.

6 – Products offered

1.https://johemp.it markets:

footwear, knitwear, handbags, haberdashery, clothing accessories and underwear, made-up clothing of any kind and value, knitwear, shirts and blouses

2.The offer is detailed in our website at the link:
https://johemp.it

3.Each product is accompanied by a Product Sheet. The images and descriptions on the site reproduce as faithfully as possible the characteristics of the products. The colors of the Products, however, may differ from the real ones due to the settings of computer systems or computers used by users for their display. The images of the product in the product sheet may also differ in size or in relation to any accessory products. These images should therefore be understood as indicative and with tolerances for use. For the purposes of the purchase contract, the description of the product contained in the order form transmitted by the user will be valid.

7 – Payment methods and prices

1.The price of the products shall be that indicated from time to time on the website, unless there is a manifest error.

2.In the event of a computer, manual, technical or any other error which may result in a substantial change, not provided for by https://johemp.it, of the selling price to the public, making it exorbitant or clearly irrelevant, the purchase order will be considered invalid and cancelled and the amount paid by the buyer will be refunded within 14 days from the day of cancellation.

3.The prices of the site are inclusive of VAT and do not include shipping costs unless expressly stated. Prices may vary at any time. Changes do not affect orders for which order confirmation has already been sent.

4.Once the desired products have been selected, they will be added to the shopping cart. It will be sufficient to follow the purchase instructions, entering or verifying the information requested in each step of the process. Your order details may be modified prior to payment.

5.Payment can be made via: Credit card, Paypal, Stripe.
The Customer will be redirected to the Paypal site where he can make payment with his account or using a card, also prepaid.

8 – Delivery

1.https://johemp.it accepts orders from all over the world, for each destination the corresponding shipping costs will be applied.

2.The products will be sent by express courier to the address indicated by the buyer at the time of the order, no later than thirty days from the date of receipt of payment. https://johemp.it will send a confirmation email once the Products are shipped, which will include a link for tracking the shipment.

3.Deliveries shall take place from Monday to Friday, excluding public holidays and national holidays.

4. Under normal conditions, the products ordered shall be delivered within seven working days from the day following the day on which the Customer received the dispatch email. These times may vary and extend depending on the country in which the goods will be shipped.

5.https://johemp.it is not responsible for unforeseeable or otherwise unforeseeable delays.

6.The shipping costs are borne by the buyer and are explicitly highlighted when placing the order.

9 – Transfer of risk

1.Risks relating to products shall be borne by the purchaser from the time of delivery. Ownership of the products shall be deemed to have been acquired as soon as the full payment of all amounts due in respect of the products has been received, including shipping costs, or at the time of delivery, if the latter occurs at a later date.

10 – Conformity defects

1.In the event of a lack of conformity of the products marketed by https://johemp.it , the buyer shall immediately contact info@johemp.it

2.The purchaser shall be entitled to the restoration, free of charge, of the conformity of the goods by repair or replacement or to a suitable reduction in the price or termination of the contract.

3.The buyer shall forfeit these rights if he does not report the lack of conformity to https://johemp.it within 14 days of the date of delivery of the products.

11 – Withdrawal

1.In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.

2.In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period shall begin on the date of receipt of the last product.

3.If you wish to exercise your right of withdrawal, you must inform https://johemp.it by means of an explicit declaration, indicating also your order number and name, which may be sent by e-mail to info@johemp.it

4.The goods must be returned intact, in their original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of products subject to withdrawal within a maximum of 14 days from receipt of the returned goods.

5.The right of withdrawal shall not apply if the services and products of https://johemp.it are included in the categories of art. 59 of Legislative Decree 206/2005.

6.The site will refund using the same means of payment chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise its right of withdrawal, must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

12 – Errors

1.The information about the Products provided through the https://johemp.it website is constantly updated, however, it is not possible to guarantee the complete absence of errors.

https://johemp.it reserves the right to correct errors, inaccuracies or omissions even after an order has been sent or to modify or update the information at any time without prior communication.

13 – Claims

1.Any complaints should be forwarded to https://johemp.it by sending an email to info@johemp.it

14 – Data processing

1.The data of the buyer are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to art. 13 Legislative Decree of 30 June 2003 and art. 13 EU Regulation 2016/679 (Privacy Policy).

15 – Applicable law and jurisdiction

1.These General Conditions of Sale are governed by Italian law, therefore the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.

2.Any disputes inherent and/or consequential to them, must be resolved exclusively by the Italian court.

These conditions were amended on 02/04/2020