Deliveries

Jo Hemp’s Italian website delivers on Italian and foreign territory.
All orders are sent by DHL express courier.

WARNING

The shipping service via DHL is temporarily suspended and replaced with Poste Italiane. At the moment deliveries are made ONLY in Italy. The cost of shipping is unchanged.

COSTS AND DELIVERY TIMES

The delivery times are calculated by adding the order preparation times to those of shipment. You will receive an email for each step of your order management: this way you will always be updated/ to and you can follow the progress of your purchase until delivery.

The costs of shipping out of Italy vary depending on the country indicated for the shipment of goods and are highlighted in the cart once completed the form with your data. Shipping is free for orders over 200€.

For shipments to non-European countries, the minimum order for free shipping is 250€.

DELIVERY BY DHL
Your order will be delivered to the address indicated at the time of purchase (please note: we do not deliver to Mailboxes).

When the package is taken over by the express courier you will receive an email, with the link to follow your shipment (tracking).

Deliveries are made from Monday to Friday (excluding national holidays), from 9:00h to 19:00h. In the event of your absence at the time of delivery, the courier may make available alternative delivery options, such as delivery on a different day, to another address or at a DHL service point. This information must be communicated to Corriere within 14 calendar days.

If there are any impediments to delivery of the shipment, promptly inform info@johemp.it that will send instructions to the courier to define the handling of the goods.

This information must be communicated to the Courier within 14 calendar days.

After this period, the package will return to our warehouse and the order will be cancelled.

DELIVERY TO NON-EUROPEAN COUNTRIES
If you are from a non-European country please contact info@johemp.it to indicate which model and size you want to buy, and your delivery address.

You are eligible to VAT exemption. We will provide you a proforma invoice to be paid in advance, including shipping costs indicated separately, in order to receive your pair of Jo Hemp shoes.